Frequently asked questions

Pick destination, date, passengers from the search bar. Fill in your info and pay with Yappy or card. The QR ticket reaches your email in seconds.

You can book online up until departure, subject to seat availability. Boarding closes at departure time.

It depends on the service. Bay tour: cancel 72 hours or more before and choose a 100% refund or credit; between 24 and 72 hours, 100% credit (3 months); less than 24 hours, no refund, and a no-show leaves a 50% credit only for the passengers who did not show up. Taboga: cancel 36 hours or more before and choose a 100% refund or a 100% credit (3 months); less than 36 hours or a no-show means no refund or credit, and tickets are not reschedulable. If you paid by card, every refund is issued as credit for a future trip, never back to your card (the amount is the same). To cancel or change your date, message us on WhatsApp with your order number.

Always arrive 1 hour before, minimum 45 minutes, so you do not miss the boat. On Taboga, missing your departure means the ticket loses its value. On the Bay tour, a no-show leaves a 50% credit only for the passengers who did not show up (valid 3 months). If you arrive late or cannot make it, message us on WhatsApp as soon as possible and we will see how to help.

Yes. Book in the traveler's name (we need their full name and document). The QR goes to whatever email you enter — can be yours and you forward it.

Yes. You can buy your ticket at the boarding point the same day, subject to seat availability. Booking online secures your spot and fare — recommended on high-demand dates (weekend sunsets and holidays).

You pay with Yappy from your bank app or with a credit/debit card (Visa/Mastercard) right at checkout. Your QR ticket reaches your email within seconds.

Yes. We don't store card data: payment is processed securely to PCI standards. Personal data is handled under Panama's Data Protection Law 81.

Not on the website. For cash payment, message us on WhatsApp and we coordinate at the marina (subject to availability).

When you pay you receive a purchase receipt by email. If you need a DGI-authorized electronic invoice, message us on WhatsApp with your RUC or ID and we issue it after the trip.

It depends on the service: Taboga boards at Isla Perico (Amador); Bahía and private charters at Flamenco Marina (Amador). Both on the Amador Causeway, Panama City, with public parking nearby.

1 hour before departure (minimum 45 minutes). Check-in is with your QR code. No boarding after departure time.

Your QR code (email or phone screen) and ID/passport. For preferential senior fares: ID confirming 60+.

On Bahía and Charter no — the vessel has its own snack and bar service. On Taboga yes (it's regular transport).

Yes, public parking around Flamenco Marina. First-come, first-served.

No regular service to Taboga Monday through Friday. For private transport on weekdays, ask us about charter.

Only if AMP (Panama Maritime Authority) suspends navigation for safety. In that case we reschedule at no cost, give you a 100% credit with no expiration, or refund 100%. Light rain doesn't cancel.

Yes. Panama nationals (Tabogan and otherwise) with ID confirming 60+ pay a preferential fare. On Bahía the senior fare applies to all cabins. Foreign passengers don't have a senior fare.

Bahía: tiered fares by age (1-4, 5-8, 9-12, 13-17; lower for younger). Taboga: single "Child" fare (~1-12 years). Infants under 2 years travel free in arms, no ticket.

Both sail on the same boat and share the same areas — the difference is the onboard service. VIP includes priority boarding, 3 snacks and unlimited drinks. Premium includes 1 snack and access to the social area.

Yes. Enter your code in the checkout summary. Expired or invalid codes don't apply a discount but the booking still goes through.

On Taboga yes, with per-leg fee (one-way or round-trip). Pet must travel in a closed carrier. For Bahía and Charter check with us on WhatsApp.

As cargo, yes. For large volumes (moves, heavy equipment) contact us for private cargo charter.

Rental of the entire vessel for the hours you arrange — without sharing with other passengers. We coordinate catering, bar, decoration, and sound system; but you are also free to bring your own catering, decoration, and vendors, however you like.

La Esperada carries up to 77 passengers and Incógnita up to 104. If your group is smaller, you still book the whole boat.

Minimum 1 week, ideally 2-4 weeks. High-demand dates (Friday sunsets, Saturdays in season) fill up earlier.

50% deposit at date confirmation — non-refundable if you cancel. Remaining balance 24 hours before the trip. If we cancel due to weather, we reschedule at no cost or refund 100%.

Yes. Vessels comply with AMP regulations and captains are certified. Life jackets for every passenger and a safety briefing before each departure.

Yes, with adult supervision at all times. Pediatric life jackets available for infants and small children. We recommend against bringing infants to night Bahía tours.

Vessels have limited wheelchair access. If you need special assistance, message us on WhatsApp in advance so we can coordinate.

The Bay is usually calm. If you're prone to motion sickness, Dramamine before departure helps. Safety bags available on board.