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Policies

Policies & Conduct

These policies apply to the Bay tour. The Cancellation & rescheduling section also covers Taboga and private charter — see the per-service detail below.

Before departure

  • Check-in 1 hour before departure. Arrive at least 45 minutes early.
  • Arriving late may mean missing departure. For any change, message us on WhatsApp.
  • Tour open to the public. Minors must be accompanied by a parent.

What you can bring

  • Birthday cake: allowed.
  • Food, drinks, coolers, pets: not allowed.
  • Drinks and snacks served on board are per-passenger. They cannot be transferred to another guest.

Dress code

  • Comfortable clothing. No heels or platforms for safety on board.

Pregnancy

  • Less than 6 months pregnant: a medical certificate is required. Travel is at your own responsibility.
  • More than 6 months pregnant: not allowed on board.

Conduct on board

  • This is a shared trip with guests of different genders, nationalities and religions. Mutual respect is required at all times.
  • Guests under the influence of alcohol may be sanctioned and disembarked at a marina other than Flamenco (safety policy).

Categories and boarding

  • VIP guests board first.
  • All areas of the vessel are open to all categories.

Cancellation & rescheduling

The policy depends on the service you booked. To cancel, change your date, or coordinate any adjustment, message us on WhatsApp with your order number.

If you paid by card, every refund is issued as credit for a future trip, never back to your card — the amount is the same you paid.

Bay tour

  • 72 hours or more before departure: choose a 100% money refund or a 100% credit for another date.
  • Between 24 and 72 hours before departure: 100% credit, valid for 3 months.
  • Less than 24 hours before departure: no refund or credit.
  • No-show(you don't show up and don't notify us): 50% credit only for the passengers who did not show up, valid for 3 months. The remaining 50% is non-refundable.
  • Date change (rescheduling): each Bay tour booking gets one (1) date change, coordinated over WhatsApp and subject to availability.

Credits apply to a new booking, are valid for 3 months from issuance, and any remaining balance is not refunded.

Taboga (transport)

  • 36 hours or more before departure: choose a 100% money refund or a 100% credit, valid for 3 months.
  • Less than 36 hours before departure, or a no-show(you don't show up and don't notify us): no refund or credit.
  • Taboga tickets are never reschedulable.

Private charter

  • The 50% deposit to book a private charter is non-refundable if you cancel.

Bad weather

  • If rain, bad weather, or a navigation suspension by the AMP (Panama Maritime Authority) prevent departure, the company cancels the departure and offers three options: reschedule at no cost, a 100% credit with no expiration, or a 100% refund of the amount paid.
  • If rain occurs only at the start of the tour, departure is delayed between 30 minutes and 1 hour.
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